Return and Refund Policy

Smiths City Imaging Centre Photo Gifts Returns and Refunds Policy

This Photo Gifts Returns and Refunds Policy does not apply in the following circumstances:

where the actual colours or tones on prints and other photo gifts differ to the colours and tones displayed on your monitor (unless this is due to fault on the part of FUJIFILM New Zealand Ltd or its agents and contractors and suppliers in connection with the production of your order);  or where poor quality prints and other photo gift products are produced due to: your decision to use a low resolution or poor quality image; errors in spelling, punctuation or accuracy of any text entered by you; poor placement of images, text or embellishments by you; poor border selection, cropping of images or formatting of images by you; or errors that you have made in selecting the size or type of product (for example you have selected matte finish for digital prints when you had actually wanted gloss prints). If you wish to claim under this Photo Gifts Returns and Refunds Policy you must contact us within 30 days of placing your order. We recommend you carefully preview the items to be ordered by you and the choices made by you for their production before ordering, and ensure you are satisfied before adding them to your Shopping Cart.  A tick box will prompt you to confirm this at the time you place your items into your shopping cart. Please note that generally we cannot cancel or make any changes to orders once you have proceeded through the payment checkout.

YOUR STATUTORY RIGHTS Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits to you under this Photo Gifts Returns and Refunds Policy are in addition to and do not limit your rights and remedies under the New Zealand Consumer Law and other laws.  The expiry of this Photo Gifts Returns and Refunds Policy 30 days after placing your order does not affect those rights.